Nordgreen ApS Global
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FAQs

Return and Exchange policy

Frequently asked questions about returns and exchanges.

 

Returns Policy:


*Orders placed between the 20th of November and December 26th, 2020, are eligible to be returned for an exchange or refund until January 10th, 2021.

 

Can the items be exchanged?

We allow the exchange of purchased watches for alternative colors, sizes, or even another model watch. 

Once the exchange request is approved and received back to us for inspection, the replaced item will be shipped to you. You will be notified via email. 

How do I return?

Please respect the following shipping instructions:

If the shipment is sent from a non-EU country, please place a copy of the invoice (attached together with the return label) and place it in the plastic AWB pouch or on a box itself.

Pre-paid labels provided by Nordgreen to the customer must be used within 7-14 days of the shipping label creation date. Nordgreen holds the right to refuse any returns shipped after this timeframe.

The full refund right applies only in the case that the product and its original packaging can be returned in the same condition as when received. Nordgreen holds the right to additional charges if returns do not meet this criterion.

Please be aware that Nordgreen offers two return alternatives: shipping with any courier of your choice or shipping with the prepaid return label, which is generated by Nordgreen, meaning Nordgreen covers only this method expense.

Shipping expenses with any courier of your choice are not covered by Nordgreen.

What items are returnable? 

*Orders placed between the 20th of November and December 26th, 2020, are eligible to be returned for an exchange or refund until January 10th, 2021.

What are the refund options?

The following refund options are supported:

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request. 

My question is not addressed...

If you have any queries regarding return or exchange, reach out to us at [email protected]