Frequently asked questions about returns and exchanges.
During Black Friday campaign & Christmas period:
Orders placed between the 14th of Nov and Dec 24th, 2021 will be eligible to be returned for a full refund or exchange free out of charge until January 7th, 2022.
We allow the exchange of purchased watches for alternative colors, sizes, or even another model watch.
Once the exchange request is approved and received back to us for inspection, the replaced item will be shipped to you. You will be notified via email.
If the shipment is sent from a non-EU country, please place a copy of the invoice (attached together with the return label) and place it in the plastic AWB pouch or on a box itself.
Pre-paid labels provided by Nordgreen to the customer must be used within 7-14 days of the shipping label creation date. Nordgreen holds the right to refuse any returns shipped after this timeframe.
The full refund right applies only in the case that the product and its original packaging can be returned in the same condition as when received. Nordgreen holds the right to additional charges if returns do not meet this criterion.
Please be aware that Nordgreen offers two return alternatives: shipping with any courier of your choice or shipping with the prepaid return label, which is generated by Nordgreen, meaning Nordgreen covers only this method expense.
Shipping expenses with any courier of your choice are not covered by Nordgreen.
*Orders placed between the 20th of November and December 26th, 2020, are eligible to be returned for an exchange or refund until January 10th, 2021.
The following refund options are supported:
For instructions on how to ship the returned products, refer to the email received after placing the return request.
Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request.
If you have any queries regarding return or exchange, reach out to us at [email protected]