Return and Exchange policy

Frequently asked questions about returns and exchanges.

Returns Policy:

During Black Friday campaign & Christmas period:
Orders placed between the 14th of Nov and Dec 24th, 2021 will be eligible to be returned for a full refund or exchange free out of charge until January 7th, 2022.

Can the items be exchanged?

We allow the exchange of purchased watches for alternative colors, sizes, or even another model watch.

Once the exchange request is approved and received back to us for inspection, the replaced item will be shipped to you. You will be notified via email.

How do I return?

Visit our returns center.
Enter your order number and email address to start
Follow the instructions and select the items you want to return.
Once your request is approved, you will get a confirmation email with shipping guidelines.

Please respect the following shipping instructions:

If the shipment is sent from a non-EU country, please place a copy of the invoice (attached together with the return label) and place it in the plastic AWB pouch or on a box itself.

Pre-paid labels provided by Nordgreen to the customer must be used within 7-14 days of the shipping label creation date. Nordgreen holds the right to refuse any returns shipped after this timeframe.

The full refund right applies only in the case that the product and its original packaging can be returned in the same condition as when received. Nordgreen holds the right to additional charges if returns do not meet this criterion.

Please be aware that Nordgreen offers two return alternatives: shipping with any courier of your choice or shipping with the prepaid return label, which is generated by Nordgreen, meaning Nordgreen covers only this method expense.

Shipping expenses with any courier of your choice are not covered by Nordgreen.

What items are returnable?

Within 14 days from the date of delivery

*Orders placed between the 20th of November and December 26th, 2020, are eligible to be returned for an exchange or refund until January 10th, 2021.

In the original packaging with all the tags intact
In unused and re-sellable condition

What are the refund options?

The following refund options are supported:

Refund to the original payment method
Refund to store credit (bouncer)

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request.

My question is not addressed...

If you have any queries regarding return or exchange, reach out to us at hello@nordgreen.com.

Returns Center